I was very excited when I finally got an appointed years ago after being on the waitlist. It was a relief to finally seek/afford treatment. Uptown Psychiatry has had 3 different practice locations over the years since I began going to them. In the beginning it was difficult to get someone on the phone but luckily Klara was a very useful means of communication. I could send a question or concern in the app and the response was always kind and helpful. They were eager to help fix any problem I was having with medication. They were caring and understanding. I felt supported. Now questions I send are answered by the receptionist and the response is cold and dismissive. Like it’s an inconvenience.